Search for An Issue By Text Content

Software Development Tools Evaluation and Analysis

... to the UML Safari SAP Search for an issue by other attributes Search for an issue by requestor or source Search for an issue by text content Server OS Platform ... http://devtool.technologyevaluation.com/ - 34k - 2009-03-09

The Intelligence of Social Media (Part 2) » The TEC Blog

... social Web analytics are “the application of search, indexing, semantic ... about a particular brand, product or issue, with emphasis ... SPSS Text Analysis for ... blog.technologyevaluation.com/blog/2009/10/29/the-intelligence-of-social-media-part-2/ - 44k - 2009-10-29

The Power of Knowledge -- Knowledge is Power (Part 2) » The TEC ...

... The crucial issue is that technicians, dealers, agents, partners ... that the users be able to search for the ... to gather, analyze, and categorize text documents or ... blog.technologyevaluation.com/blog/2009/01/08/the-power-of-knowledge-knowledge-is-power-part-2/ - 52k - 2009-01-08

The 2006 ECM West Conference: A Trial from AIIM

by Hans Mercx ... The preservation and access control of content will help ... Search optimization and data classification on both structured ... did not address the issue of slowdowns ... http:/.../Research/ResearchHighlights/ContentManagement/2006/12/research_notes/MI_CO_HM_12_15_06_1.asp - 17k - 2006-12-15 Summary: The Association for Information and Image Management recently held a conference to educate organizations on the latest content and information management technologies. Among the key topics addressed were emerging trends in enterprise content management and the future of the Internet.

Mainstream Enterprise Vendors Begin to Grasp Content Management ...

by P.J. Jakovljevic ... to address the fundamental business issue that all ... acquisition of former askOnce's search technology (before ... of TOWER Software, and Open Text's acquisition of ... http:/.../Research/ResearchHighlights/PIM/2004/11/research_notes/TU_PI_PJ_11_13_04_1.asp - 26k - 2004-11-13 Summary: To conduct collaborative processes, businesses need embedded intelligence, and business intelligence (BI) or analytics applications focused on structured data offer only a part of the total solution. In other words, businesses also need content management for the unstructured data and content, which can

At Least Your Boss Can't Read Your Home E-mail, Right? Wrong!

by D. Geller ... At issue is when it is permissible for a company ... do they have the right to search the home ... Decency Act, "which forbids any information 'content provider' on ... http:/.../Research/ResearchHighlights/eCommerce/2000/03/news_analysis/NA_EC_DPG_03_06_00_1.asp - 8k - 2000-03-06 Summary: A lower-court judge in St. Paul granted a subpoena to Northwest Airlines allowing them the search the home computers of employees for evidence of allegedly illegal union activities.

They Can Run, But You Can’t Hide

by D. Geller ... But Google, unlike many other search engines, recognizes that ... copy, which does present the full text of the ... We feel confident that an issue of this nature will ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/news_analysis/NA_EC_DPG_08_22_00_1.asp - 7k - 2000-08-22 Summary: Politicians are reputedly experts at reinterpreting past statements in the face of current realities. A minor flap about one of them reveals a new way that the Web may impact politics (and business).

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... asked questions (FAQ) lists; intranets; content management systems ... and the agent fields it by performing a search. ... This very issue has been documented, and a ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 19k - 2007-12-14 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... asked questions (FAQ) lists; intranets; content management systems ... and the agent fields it by performing a search. ... This very issue has been documented, and a ... http:/.../Research/ResearchHighlights/CRM/2009/09/research_notes/TU_CR_PJ_09_04_09_1.asp - 19k - 2009-09-04 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

The Power of Knowledge -- Knowledge is Power (Part 1) » The TEC ...

... allowing an agent to move towards issue-resolution without ... search, but if you entered inaccurate text, you’d ... need to be guided through their search with a ... blog.technologyevaluation.com/blog/2008/12/23/the-power-of-knowledge-knowledge-is-power-part-1/ - 57k - 2008-12-23