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Results 1 - 10 of about 90 for general customer support interaction process.
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TEC Products
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Software Development Tools Evaluation and Analysis
... supplier-hosted server Functionality delivered over internet/intranet from
user-owned installation General
customer support interaction process Generate .NET ...
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| http://devtool.technologyevaluation.com/ - 34k - 2009-03-09 |
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The Lexicon of CRM - Part 1: From A to I
| by Randy Garland |
... CSR - Customer Support Representative. ... for the employees who staff the Customer
Interaction Center. ... Data Mining - A general term that represents exploring data ...
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| http:/.../Research/ResearchHighlights/Crm/2001/10/research_notes/TU_CR_RGG_10_12_01_1.asp - 24k - 2001-10-12 |
| Summary: C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.
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It’s About Process (or the Ability to be Responsive) -- Part V ...
... programming interface (API), mobility support, case and ... Improved internal and external
customer
satisfaction is the ... In general, workflow/BPM should result in ...
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| blog.technologyevaluation.com/.../2008/10/17/it’s-about-process-or-the-ability-to-be-responsive-part-v/ - 47k - 2008-10-17 |
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Software as a Service beyond Customer Relationship Management and ...
| by P.J. Jakovljevic |
... Motion Computing, Cray Computer, General Electric Industrial ... of on mundane application
maintenance
and support. ... its products can provide to the customer. ...
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| http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/TU_CR_PJ_03_17_06_1.asp - 35k - 2006-03-17 |
| Summary: Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS.
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Where Is ERP Headed (Or Better, Where Should It Be Headed)? Part 3 ...
| by P.J. Jakovljevic |
... to parts of their ERP system for a casual interaction. ... and, in most cases, the general
public. ... of competition, the need for better customer support, and the ...
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| http:/.../ResearchHighlights/BusinessApplications/2001/04/research_notes/TN_BA_PJ_04_25_01_1.asp - 27k - 2001-04-25 |
| Summary: This note discusses how ERP-driven e-business will have to extend well beyond providing business partners self-service portlets.
It will have to allow trading partners not only order status tracking but also the enterprise plans and conditions down to
plant level for more efficient two-way interaction an
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Bolstering the Call Center with Service Resolution Management ...
| by P.J. Jakovljevic |
... internal and external service, technical support, and search ... In general, it makes
economic sense for companies to ... of nuanced responses to the customer, none of ...
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 19k - 2007-12-14 |
| Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates.
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Bolstering the Call Center with Service Resolution Management ...
| by P.J. Jakovljevic |
... internal and external service, technical support, and search ... In general, it makes
economic sense for companies to ... of nuanced responses to the customer, none of ...
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| http:/.../Research/ResearchHighlights/CRM/2009/09/research_notes/TU_CR_PJ_09_04_09_1.asp - 19k - 2009-09-04 |
| Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates.
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Data Quality: Cost or Profit?
| by Kevin Ramesan |
... and how applications such as Interaction from Interface ... to customer complaints and
customer defection. ... how these requirements should support specific business ...
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| http:/.../Research/ResearchHighlights/Crm/2004/03/research_notes/MI_CR_KR_03_08_04_1.asp - 14k - 2004-03-08 |
| Summary: Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking
beyond general approaches and company policies that set expectations and establish data management procedures, we will explore
applications and tools that help reduce the negat
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RTI's CRM Applications Rivals The Major League Providers
| by Kevin Ramesan |
... of software companies that are providing support, bug fixes, new ... between sites of
the same
corporate customer. The manufacturing industry in general and the ...
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| http:/.../Research/ResearchHighlights/Crm/2003/08/research_notes/VN_CR_KR_08_15_03_1.asp - 12k - 2003-08-15 |
| Summary: Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales and
marketing. Recently TEC interviewed Michel P.Mallen, RTI
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Infinium Returns To Its Core Competencies To Succeed Part 1 ...
| by P.J. Jakovljevic, Lou Talarico |
... includes the following modules: general ledger, accounts ... UI makes user interaction
more recreational ... marketing automation, and customer support services with a ...
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| http:/.../Research/ResearchHighlights/ERP/2002/05/research_notes/EN_ER_PJ_LJT_05_28_02_1.asp - 24k - 2002-05-28 |
| Summary: 2000 and 2001 were difficult times for Infinium resulting in a substantial decrease in revenue and significant restructuring.
After a thorough soul-searching exercise at the end of 2001, the company entered 2002 with product offerings that are going
back to its roots, and with a determination to sustain
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