Facilitate Customer Communication

Software Development Tools Evaluation and Analysis

... requirement attributes Execute and verify data flow Expand or collapse work breakdown structure by level Facilitate customer communication Facilitate internal ... http://devtool.technologyevaluation.com/ - 34k - 2009-03-09

Customer Relationship Management Strategies Part One: Changing ...

by Mike Holland and Trinh Abrell ... Support and Communication. Customer-related activities must gain top preference in prioritization ... to the project and will later facilitate the transition and ... http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_14_05_1.asp - 14k - 2005-02-14 Summary: Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However, without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success and full potential from their CRM system.

CRM For Complex Manufacturers Revolves Around Configuration ...

by P.J. Jakovljevic ... These systems must facilitate the real-time transfer of information and ... billing for utility companies or, the provision of customer communication solutions and ... http:/.../Research/ResearchHighlights/Crm/2002/11/research_notes/TU_CR_PJ_11_08_02_1.asp - 26k - 2002-11-08 Summary: While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation (SFA), marketing automation, and field service/call c

Lilly Software - Product Enhancements Remain Its Order 'Du Jour'

by P.J. Jakovljevic ... real-time data that users need to improve customer communication. ... Interest Groups (SIGs) within its customer community. ... To facilitate the initiation of the SIGs ... http:/.../Research/ResearchHighlights/Erp/2003/02/research_notes/EN_ER_PJ_02_18_03_1.asp - 20k - 2003-02-18 Summary: By fine-tuning its flagship VISUAL Enterprise suite to better serve specific ‘to order’ manufacturing and distribution vertical markets, while concurrently prudently expanding into some adjacent prosperous markets, Lilly Software remains set for the ensuing mid-market race.

A Tectonic Shift in Communications Customer Life Cycle Management

by P.J. Jakovljevic ... To that end, the ICM Benchmark Service will facilitate creation of an ICM strategy and vision based on the customer's unique situation, taking into account ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_04_05_1.asp - 18k - 2005-08-04 Summary: Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift since the company's initial public offering in 1998.

Customer Care and Billing System (CC&B) Selection

... initial investment A flexible reporting subsystem to facilitate CDR analysis ... credit control system actions resulting in customer communication, eg, termination ... http://ccb.technologyevaluation.com/customer-care-and-billing-tel/ - 101k - 2009-03-09

Marketing Automation: Coming of Age Slowly

by P.J. Jakovljevic ... maturing and improving, they must continue to facilitate integration with ... the solution support most common channels of data capture and customer communication? http:/.../Research/ResearchHighlights/Crm/2004/05/research_notes/TU_CR_PJ_05_15_04_1.asp - 24k - 2004-05-15 Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given market

Customer Care and Billing System (CC&B) Selection

... billing templates by some bill types to facilitate residential versus ... of all credit control system actions resulting in customer communication, eg, termination ... http://ccb.technologyevaluation.com/ - 101k - 2009-03-09

Customer Relationship Management Strategies Part Four: Strategies ...

by Mike Holland and Trinh Abrell ... in opportunities, all with the luxury of mass communication, dynamic content, and ... Facilitate user interaction; Provide a benefit to the customer; Add to ... http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_17_05_1.asp - 25k - 2005-02-17 Summary: Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics will create a smooth running CRM machine in your compan

Customer Relationship Management: Evolution, Not Revolution

by Jane Affleck ... be consolidated, permit better communication between branches ... sales opportunities, and increase customer retention ... CRM application can facilitate improved sales ... http:/.../Research/ResearchHighlights/CRM/2007/09/research_notes/TU_CR_JA_09_24_07_1.asp - 16k - 2007-09-24 Summary: Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.